ACTION ALERT FOR PARENTS

IMPORTANT NEW PROCEDURE FOR PARENTS WHO USE AN ECC/FAMILIES FIRST CARD TO CHECK CHILDREN IN AND OUT OF CHILD CARE.  COMPLETE NO LATER THAN DECEMBER 23, 2020 

 

THE NEW INTERACTIVE VOICE RESPONSE (IVR) SYSTEM WILL ALLOW PARENTS/ GUARDIANS TO USE THEIR OWN PHONES TIED TO THE FAMILIES FIRST CARD TO REPORT DAILY ATTENDANCE AND ABSENCES FOR CHILD CARE.

Effective January 2, 2021 the NJ State Division of Family Development is requiring use of the INTERACTIVE VOICE RESPONSE (IVR) system to report the attendance and absences of children enrolled in the NJ Child Care Subsidy Program. The IVR call-in system will temporarily replace the POS (swipe machine) at child care centers.

To make sure Parents/Guardians are able to report their child's time and attendance using the IVR system, its very important that they take the following actions:

 

  • Complete the IVR SYSTEM CONTACT UPDATE FORM and return to the Urban League of Hudson County no later than December 23, 2020 in order to start using the IVR system.

 

  • The CONTACT UPDATE FORM will provide us with the parent's current phone number that links to your Families First card. Only the phone numbers that are listed on the IVR SYSTEM CONTACT UPDATE FORM can be used to report attendances or absences.

 

  • The IVR system will prompt the caller on how to record their child's attendance or absence when they call in.

 

  • Make sure your call the 800 # on the back of your Families First card to activate.

 

If you have any questions about the IVR system or the contact update form, please don't hesitate to contact the Urban League of Hudson County at: (201) 451-8888 or email njck@ulohc.org

Training Sessions to use IVR system

ENGLISH SESSIONS

 

Tuesday, December 8th.

2:00pm

https://zoom.us/j/97698370154pwd=VHRpTC9kU3p6QnZNUGNPd3l1OGRwdz09 

Meeting ID 976 9837 0154

 

Wednesday, December 9th

6:30pm

https://zoom.us/j/92296899564pwd=MzlFWXp1d3VRT3hxRWVaUHkrR0lOQT09 

Meeting ID 922 9689 9564

 

Saturday, December 12th.

10:00am

https://zoom.us/j/99326686455pwd=WGxGY2cxWXFwMHhRYWthODBLekpMQT09 

Meeting ID 993 2668 6455

Terms and Conditions for Promotions 

The following terms and conditions apply for promotional offers and periods at Shine Day Care LLC.

 

  • All monthly rate promotions payment is due at the first of the month even if the first day of the month falls on a Saturday. Should the first of the month fall on a Sunday, payment is due the day before to avoid suspension or cancellation of your promotion and service.

  • All new applicants, with promotional rates or without, are required to pay a non-refundable $50 registration fee per registered child. The registration fee must be paid the day of enrollment and is not refundable even if the child ends up not attending the Daycare for any reason or circumstance. The paid registration fee remains active for one year from the date of enrollment in case your child does not start right away you know the fee is already paid. After one year a new registration fee will have to be paid even if your child never attended the program as stated in the service contract.

  • For all weekly rate promotions offered payment is due on Mondays. Failure to make a payment will result in the cancellation of the promotional rate and suspension or cancellation of service.

  • There are no refunds or prorates or service fees refunds applicable to any promotion due to child sickness, lack of attendance, school days off or holidays. Remember you are paying your service rate to hold your spot for your child.

  • There are no siblings’ discounts if the promotional rates are applicable as they are extremely competitive.

  • Promotional rates do not include extended hours service (6-7 PM) and/or Saturday which are charged separately.

  • These terms and conditions are an addendum to the service contract for Shine Day Care LLC and they don't void in any form or manner any provisions in the service contracts.

  • All promotional rates have an expiration date. Any registration completed past the promotion’s expiration date will not be honored. No exceptions.

  • If you have any questions please call us at 201-348-1500

      Note: If you are registering your child with a promotional rate download, sign and date the Promotional Rate Terms and Conditions Form here

Policy and Regulations Outline

Refer to Service Contract for Complete list of Policies and Regulations for Shine Day Care

REGISTRATION FEE

There is a $50.00 one-time registration fee (Non-refundable). The registration fee must be paid the day of enrollment and is not refundable even if the child ends up not attending the Daycare for any reason or circumstance. The paid registration fee remains active for one year from the date of enrollment in case your child does not start right away you know the fee is already paid. After one year a new registration fee will have to be paid even if your child never attended the program.  

YEARLY REGISTRATION RENEWAL FEE

  • There is a $25.00 registration renewal fee applicable to all regular private pay and Urban League members every year. The fee is charged during the first week of September (non-refundable).

FAILURE TO BRING DIAPERS AND WIPES

  • There is a $10.00 fee for failure to bring diapers and wet wipes for the child on each Monday of every week. (The fee is applicable only when the child is not potty trained).(Non-refundable).

LATE PICK'UP FEES

  • $1.00 late fee for the fist late minute and $0.50 per any additional minute per child Monday-Friday from 6PM to 7PM (Non-refundable).

  • $1.00 late fee per minute per child Monday-Friday after 7PM (non-refundable).

  • $1.00 late fee per minute per child Saturday after 5PM (non-refundable).

PAYMENTS, LATE FEE AND COPAY POLICY

Parent(s) or legal guardian(s) with a government subsidized care are aware that in addition to making the payment to the Daycare by swiping properly their benefit ECC card daily at check-in and check-out each time their child attends. There is an additional co-payment to match Shine-Day Care's tuition and fees. Said co-payment must be paid in full and on-time each week. Failure to comply with this payment will be reflected as default in the system which will cause the suspension and termination of service. These incidents will be reported the government program requesting cancellation of the benefits due to lack of payment to the Daycare. 

DAILY PAYMENTS

All daily payments must be completed by the parent or legal guardian of the child at the time of entry to the Daycare. The parent or legal guardian won't be allowed to check-in their child if the  payment is not completed prior to check-in. 

WEEKLY PAYMENT ON THE FIRST ATTENDANCE DAY TO THE DAYCARE

Weekly payments must be completed in full on the first day the child attends the Daycare. 

COPAYMENTS

All copayments for the parents or legal guardians with the state subsidized child care program must be completed in full by the 15th of the month. All payments made after the 15th of the month will be charged al late fee of $10.00 and the service will be suspended the following day. If the 15th of the month falls on a Saturday or Sunday then the payment must be made in advance on the Friday before the week-end. 

All late payments and balances due must be paid in full by the end of the month. All cases where there are pending debts / outstanding balances don't get paid by the end of the month will be reported to the Urban League Program along with a request to terminate service. 

LATE CHARGES FOR NOT PUNCHING IN AND OUT THE CHILD'S ATTENDANCE AT THE DAYCARE

The parent or legal guardian of the child is required to register the attendance in and out of the Daycare. This is a mandatory center and state requirement. Failure to comply will result in a $2.00 fee per incident. All fees are due by the next Monday. If the payment is not made on time an additional $10.00 fee will be charged. All pending and unpaid balances remaining on said Monday will result in suspension or termination of services to the account holder effective the following Tuesday. 

SCHOOL HALF-DAY PICK UP FEE

There will be a charge of $10.00 per child to pick-up your child from school and bring him/her to the Daycare Center regardless if you pick-up your child at the center only minutes after he or she arrives from school.

SCHOOL FULL-DAY AND HALF-DAY FEE

  • Full-Day Fee is $15.00 daily per child (non-refundable)

  • Half-Day Fee is $10.00 daily per child (non-refundable)

CLOSED SCHOOL DAY FEES (FULL AND HALF-DAY)

When an after-school child attends the daycare on days that the school is closed there will be an additional charge of $15.00 for a full-day and $10.00 for a half-day attendance. 

LATE PAYMENTS FEE WHEN SCHOOL IS CLOSED 

All the charges and fees for the days that the schools are closed (half or full-day) must be paid by the following Monday of the week. Failure to submit the payment on time will result in an additional late fee of $10.00. All pending balances and fees not paid on the Monday of the following week will result in suspension or termination of service to the account holder effective the following day (Tuesday).

DISCOUNTS WHEN THE CHILD DOES NOT ATTEND THE DAYCARE OR WHEN THE DAYCARE IS CLOSED

There are no discounts offered for the child missing a day during the week for any reason including sickness, holidays or any circumstance or reason due to which the Daycare is closed during the week. 

FEE OR SUSPENSION OF SERVICE DUE TO THE PARENT NOT USING THEIR CARD TO PROPERLY REGISTER THE CHILD'S ATTENDANCE IN AND OUT OF THE DAYCARE.

All parents with state subsidized programs are required to pay for the service to the Daycare. This is accomplished partially by swiping their ECC card to register the check-in and out attendance of the child to the Daycare.

 

The parent or legal guardian must make sure that the process of registering by using the card is completed successfully before leaving the  center. If the parent is experiencing difficulties or made an error during the process then he or she must remain at the center in order to correct the error until the process with the card goes through properly in the system. 

In cases where the parent or legal guardian doesn't correct the error, they must request assistance at a later time from the office staff at the Daycare for which they will be charged an admin fee of $5.00. All corrections must be made as soon as possible. All attendance corrections have a grace period of 15 days to be completed. If the errors are not corrected by the parent or legal guardian within the 15 days the service is automatically suspended or terminated. All the amounts not covered by the program due to the parent's failure to swipe the card effectively and or the failure to correct the error on time will be due in full by the parents or legal guardian of the child. 

URBAN LEAGUE RENEWAL FOR PARENTS

Parents are advised that they must renew their contract with their local advisor 10 business days prior to expiration in order to avoid cancellation of service or they must pay out of pocket for the days that the child attends the Daycare without an active contract at the regular rate of the Daycare. 

PARENT ECC CARD

Parent with NJCK and WF programs are responsible for obtaining and activating their ECC program card within 7 calendar days after their start date at Shine Daycare.

The parent dropping off the child is responsible for swiping their ECC card daily at the check-in and out of the child. The swiping of the cards properly is how the program pays the Daycare for your child's attendance. 

Parents must present 2 identifications of the authorized persons in their contract and they must request 2 additional ECC cards for these authorized persons to be able to check the child in and out of the center.

DAILY CHECK-IN AND OUT

All parents must also check in and out through our Computer Portal and the entrance. If you have any trouble using the unit be sure to let staff know. Failure to check your child in and out will result in a $2.00 fee. 

FIELD TRIP CHARGES

Field trip charges during the year and during the Summer Program are charged separately. These charges are non-refundable and must be paid in full and in advance for the cost of the scheduled activities. Said schedule and costs will be announced in advance and can be found in our Calendar Page of the website. 

ACCEPTED FORMS OF PAYMET

We accept cash, credit  and debit card. All credit and debit card transaction will be charged and additional $4.00 transaction fee. We don't accept any personal checks as a form of payment.

IF THE PAREN WITH A CHILD ENROLLED IN OUR AFTER-SCHOOL PROGRAM IS PICKING-UP THE CHILD THEMSELVES OR IS ABSENT IN SCHOOL

Parents with children enrolled in our after school program must notify the Daycare (call 201-348-1500) if they are picking up the child themselves or if their child is absent from school that day before  2:00PM. Failure to notify the center on time will result in a $2.00 fee for each incident. 

Thank you for cooperation as we continue to improve our services to provide excellent and premier care to your children.

Admin

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